Troubleshooting

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• Where to Start

  Find the right fix fast, from generation errors to credit and delivery problems.

• Generation Failed

  What to do when a generation stops with an error.

• Generation Is Taking Too Long

  What to do while a generation is still running.

• AI Ignored Part of My Prompt

  Why some prompt details are dropped and how to reinforce them.

• Incorrect AI-Generated Text

  Why generated lettering is often wrong and what to do instead.

• Blurry or Low-Quality Design

  Improve a result that looks soft, noisy, or lacking detail.

• Prompt Was Rejected

  Understand why a prompt was not accepted and how to adjust it.

• Model Is Unavailable

  What different unavailability messages mean and what to do next.

• Design Looks Cropped

  Fix artwork that appears cut off at an edge.

• Design Appears Zoomed In

  Restore a design that looks scaled beyond the canvas.

• Cannot Move a Layer

  What to check when a layer will not respond.

• Duplicate Layers Appeared

  Recover safely when the same generated layer shows more than once.

• Deleted Design Returned

  What to do when a removed design reappears.

• Start Over Did Not Clear the Design

  What to do when artwork remains after starting over.

• Designs Are Missing

  Locate saved designs that are not appearing.

• Credit Balance Looks Incorrect

  Reconcile a balance that does not match what you expected.

• Credits Did Not Appear

  What to do when purchased credits are not in your balance.

• Payment Failed

  Recover from a declined payment safely.

• Charged More Than Once

  What to check when you see a duplicate charge.

• Cannot Find an Order

  Locate an order that is not showing in your account.

• Tracking Is Not Updating

  What to do when tracking stays unchanged.

• Package Says Delivered but Is Missing

  Steps to take when tracking says delivered but nothing arrived.

• Mousepad Arrived Damaged

  Report and resolve a product that arrived damaged.

• Print Differs From Preview

  Understand differences between the on-screen preview and the printed product.